NexZen Prints — Privacy Policy

Last Updated: September 15, 2026

NexZen Prints (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you use our website or place an order, we may collect:

Personal Information

• Full name

• Email address

• Mobile/WhatsApp number

• Billing address

• Shipping address

• City, State and Pincode

• Country

Order Information

• Products purchased

• Size and colour selected

• Quantity

• Order value

• Order and delivery details

• Customisation instructions

Customisation Information

For customised products, you may provide:

• Uploaded images or artwork

• Photos

• Logos

• Custom text

• Design instructions

• Print position

• Other information required to create your customised product

You are responsible for ensuring that you have the necessary rights or permission to use any content you upload.

2. Payment Information

Payments may be processed through third-party payment service providers.

We generally do not store your complete debit card, credit card, banking password, or UPI PIN on our systems.

Your payment information may be processed directly by the applicable payment provider according to its own privacy policy and security practices.

3. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Website activity

• Approximate location

• Date and time of access

• Referring website

This information may be used to improve website performance, security, and user experience.

4. How We Use Your Information

We may use your information to:

• Process and confirm your orders

• Create customised products according to your instructions

• Process payments

• Arrange production and delivery

• Provide order and shipping updates

• Respond to customer support requests

• Communicate with you about your orders

• Prevent fraud and misuse

• Maintain website security

• Improve our products, services and website

• Comply with applicable laws and legal requirements

• Send promotional communications where permitted and where applicable

5. Customised Designs and Uploaded Content

If you upload a photo, artwork, logo, text, or other content for customisation, we may use that content only as reasonably necessary to process and complete your order, provide customer support, maintain order records, or comply with legal requirements.

You retain ownership of content that you own.

By uploading content, you confirm that you have the necessary rights or permission to use and reproduce that content for your order.

We may refuse or cancel an order containing content that we reasonably believe violates applicable laws or third-party rights.

6. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

• Shopify and related ecommerce services

• Payment service providers

• Production and fulfilment partners

• Shipping and courier providers

• Website, technology and hosting service providers

• Customer support providers

• Analytics and marketing service providers, where applicable

• Professional advisers

• Government authorities or law-enforcement agencies when legally required

We only share information that is reasonably necessary for the relevant purpose.

7. Shopify

Our online store is powered by Shopify.

Shopify may process information relating to your visits, account, orders, payments, and other activities on our store.

Shopify's handling of personal information is also subject to its own privacy policies and terms.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website usage

• Improve website performance

• Support analytics

• Provide relevant marketing where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

9. Marketing Communications

If permitted by applicable law, we may send you promotional messages, offers, product updates, or other marketing communications.

You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

Transactional messages relating to your orders may still be sent when necessary.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing orders

• Providing customer support

• Maintaining business records

• Resolving disputes

• Preventing fraud

• Meeting legal, accounting, or regulatory requirements

When information is no longer required, we may securely delete or anonymise it where reasonably possible.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Third-Party Services and Websites

Our website may contain links or integrations to third-party websites and services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of those services before providing personal information.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion where legally applicable

• Withdraw consent where applicable

• Request information about how your data is processed

• Opt out of certain marketing communications

To make a privacy-related request, contact us using the details below.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

15. Data Transfers

Some service providers we use may process information from locations outside India.

Where required, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

NexZen Prints

Email: nexzenprints@gmail.com

Business Address: 22, Suruttukara Street, Saidapet, Vellore

Phone / WhatsApp: 86100 77650