Refund policy

Thank you for shopping with us! Every single item in our store is custom-made and printed on demand just for you. Because each product is created individually with unique graphic designs and artwork, we follow a strict return policy:
1. Damaged, Defective, or Misprinted Items
If your product arrives damaged or has a manufacturing/printing defect (such as low-quality alignment or incorrect graphic output), we will happily replace it at no extra cost. 
  • You must contact us at nexzenprints@gmail.com within 7 days of delivery.
  • Mandatory Requirement: You must provide a clear unboxing video and pictures showing the defective product alongside the original packaging.
  • Once verified with our printing partner, a free replacement will be shipped to you.
2. Sizing and Variant Exchanges
Since all products are made-to-order based on the specific graphic design you choose, we do not accept returns or exchanges for ordering the incorrect size, color, or variant.
  • Please consult our Size Chart carefully before completing your purchase. 
3. Change of Mind / Buyer's Remorse
Because your item is uniquely printed upon your request, we cannot cancel, refund, or accept returns if you simply change your mind after the order has entered production or has been shipped.


4. Lost Packages
If the tracking details officially state that your package was lost in transit by the courier partner, please report it to us within 7 days of the estimated delivery date, and we will arrange a replacement for you.