Shipping policy

  • NexZen Prints — Shipping Policy

     

    At NexZen Prints, every order goes through a production and dispatch process before it is handed over to our delivery partners.

    1. Shipping Across India

    We currently deliver orders across India to serviceable locations.

    Delivery availability depends on the serviceability of the customer's pincode.

    2. Order Processing & Dispatch

    After your order is successfully confirmed, it will be prepared for production and dispatch.

    Standard Processing Time

    Orders are generally processed and prepared for dispatch within 2–3 business days.

    During high-order volumes, holidays, or unforeseen operational circumstances, processing may take longer.

    3. Delivery Time

    After dispatch, delivery generally takes approximately 2–5 business days, depending on:

    • Delivery pincode

    • Shipping method

    • Courier availability

    • Location

    • Weather conditions

    • Public holidays

    • Other unforeseen circumstances

    Therefore, the overall estimated delivery time is generally around 4–8 business days from order confirmation.

    Remote or difficult-to-service locations may require additional time.

    4. Same-Day / Express Processing

    Standard orders are not guaranteed for same-day dispatch.

    Where an expedited processing option is available and specifically selected during ordering, the applicable expedited processing terms and charges will apply.

    Expedited processing does not guarantee same-day delivery to the customer.

    5. Shipping Charges

    Applicable shipping charges will be displayed during checkout before payment.

    Shipping charges may vary depending on the order, package weight, delivery location, and shipping method.

    6. Order Tracking

    Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

    Tracking information may take some time to become active after dispatch.

    Customers can use the tracking details provided to monitor their shipment.

    7. Delivery Attempts

    The delivery partner may make multiple delivery attempts.

    Please ensure that:

    • Your address is complete and accurate.

    • Your mobile number is reachable.

    • Someone is available to receive the package when required.

    If delivery cannot be completed because of an incorrect address, customer unavailability, refusal to accept the package, or other delivery issues, the shipment may be returned.

    8. Incorrect Address or Customer Information

    Customers are responsible for providing correct:

    • Name

    • Mobile number

    • House/Flat number

    • Street/Area

    • City

    • State

    • Pincode

    If incorrect or incomplete information causes a delivery failure or return, additional shipping charges may apply for re-delivery where applicable.

    9. Damaged Package

    If your package appears damaged when delivered, please take clear photographs or video of the package before opening it, where reasonably possible.

    If the product is damaged, contact us as soon as possible with:

    • Order number

    • Package photographs

    • Product photographs

    • Unboxing video, if available

    • Description of the issue

    We will review the issue and provide an appropriate resolution where applicable.

    10. Wrong or Defective Product

    If you receive a wrong, defective, damaged, or materially incorrect product, please contact us as soon as possible after delivery.

    We may request photographs, videos, and order details to verify the issue.

    If the issue is confirmed, an appropriate replacement or refund may be provided in accordance with our Refund and Cancellation Policy and applicable law.

    11. Multiple Product Orders

    If an order contains multiple products, the products may occasionally be processed or shipped separately.

    If this happens, separate tracking information may be provided.

    12. Delivery Delays

    Delivery may take longer than the estimated timeframe because of circumstances outside our reasonable control, including:

    • Severe weather

    • Natural disasters

    • Public holidays

    • Transportation disruptions

    • Courier delays

    • Government restrictions

    • Technical issues

    • Remote-location delivery

    • Other unforeseen circumstances

    We will make reasonable efforts to assist you with delayed shipments.

    13. Order Cancellation After Processing

    Once an order has entered production or dispatch processing, cancellation or modification may no longer be possible.

    For customised products, please refer to our Refund and Cancellation Policy for further details.

    14. Contact Us

    For shipping or delivery-related questions, please contact:

    NexZen Prints

    Email: nexzenprints@gmail.com

    Phone / WhatsApp: 22, suruttukara Street, Saidapet, vellore

    Business Address: 86100 77650